Frequently asked questions

How is the Website Funded?
Why Can I Not See Everything
Can I Register on the Website?
How do I Register on the Website
How Accurate is The Information
I've Found An Error
Can I Help Look after the Website
Why is there more information about some people, and less for others?
Can I Send You A Certificate?
How safe is it to add details of living people?
Can I upload/download a gedcom file?

How is the Website Funded?

The long-term hosting needs are secured by advertising. 

The family have two websites:

  1.  The Underwood Family Tree is on the .com website.
  2.  The companion site is on the .info website.

The websites are expensive to run.  

The Underwood Family Tree uses free 'WebTree' software but it has to be hosted on a webserver, so whilst the software is free:

  • The URL website names (.com and .info) of both sites have to be paid for on an annual basis.
  •  Both websites (.com and .info) have hosting that has to be paid for on an annual basis

The long-term viability of both websites is secured by the adverts displayed on both sites, the income from which is used in its entirity to pay the hosting costs. We will try to keep the adverts discrete, but their presence enables us to make both sites free for visitors and family members. Advertising ensures registration on the family website will always remain free.


Why Can I Not See Everything

You cannot see images of birth, marriage and death certificates, photographs or census records etc. without being registered and logged in.

You cannot see information about any living member of the family unless you are registered and logged in.

Even if you are registered and logged in, information about living members of the family is restricted to members who are closely related to you.


Can I Register on the Website?

Anyone who is a member of the family can register and log into the website.

You either:

  1. Need to prove you are related to someone who is already listed on the family tree, or
  2. Need to prove you are related to someone who should be listed on the family tree.

How do I Register on the Website

To register

  1. Click on the 'Sign in' link at the top of the page,
  2. then click on the 'Request a new user account' link.
  3. You 'must' be related to someone already on the tree (however distantly)>

How Accurate is The Information

We have seen many online family tree resources where the information has been incorrect, and yet that incorrect information has been added to other people's trees.  Sometimes correct information has been transcribed into indexes incorrectly.

We have tried to avoid errors ourselves by:

  1. Displaying the original documents (you need to log in to see them).
  2. Check the original documents against the transcripts.
  3. Adding a 'Future Research' note against any information we are uncertain about. 

Where we are not 100% sure about information we have added a 'Future Research Needed' note to indicate it needs checking. A search for 'Future Research' will bring up every person on the family tree who has such a note attached.


I've Found An Error

If there is something wrong with the family tree

  1. Something or someone missing who should be listed
  2. Something or someone listed who should not be there
  3. Something not 100% accurate

Just let us know.

We are aiming for 100% accuracy


Can I Help Look after the Website

Of course! All help is welcome.

We need to have be a registered site user for at least three months so you get used to navigating around the site and viewing the sort of information that is available.

Once you've been registered for at least three months, if  you would like to help out, just contact us.


Why is there more information about some people, and less for others?

There are three main reasons:

  1. We all know a lot about ourselves, our parents, and possibly our grandparents, but few of us know as much about other members of the family.  For example, most of us would struggle to know much about the living descendants of our great grand parents brothers or sisters.
  2. Census records in the UK are closed for 100 years, so we can often find more information about those born 150 years ago than those born 50 years ago
  3. Compulsory birth registration only began in the UK in 1837. Prior to that records of baptisms, weddings and burials were kept by churches. They varied in quality, some have not lasted till today, and many are not available online. 

Can I Send You A Certificate?

Of course!

 We would be pleased to receive donations of images of any certificates in your possession, and we will add them to the tree so that any family members who are registered and logged in will be able to view them.

This would save us money and help to support the family tree website. We do purchase missing certificates as and when funds allow, but that is not always possible so any donations of certificate images will be gratefully appreciated.


How safe is it to add details of living people?

Sometimes we are not sure if someone is still alive. If no death is recorded we restrict access until 100 years after their date of birth. Nobody can view their records unless they are registered and logged in.  

Even when logged in, family members will only be able to see details of their own very close relatives, details of they would already know. For example, a logged in parent will be able to see details of their own living children, or their own living parents, but not the children of their brothers and sisters.


Can I upload/download a gedcom file?

Of course!  

A gedcom file is a file used to record details in all the major family tree software. You can just send us the file and we will add it, or if you are registered and logged in as an administrator you can download the file directly to the website.

Either way, you will need to be patient. There are lots of innaccurare family trees out there, and we want to keep our own as close to 100% accurate as possible. Any gedcom files sent to us will be thoroughly checked before names are added. We will add the names one at a time, and only add them once we have double checked all the references. If you have anyone on the gedcom file without references, they will not be added. We won't guess!